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FAQ

WHAT IS YOUR RETURN POLICY?

RETURNS ARE ONLY ACCEPTED FOR STORE CREDIT OR EXCHANGES WITHIN 30 DAYS OF RECEIVING THE PACKAGE. IF THE SAID TIME HAS PASSED FROM THE DAY YOU RECEIVED THE PACKAGE, THEN UNFORTUNATELY WE CAN NOT OFFER YOU STORE CREDIT OR AN EXCHANGE. SALE ITEMS CAN NOT BE RETURNED/EXCHANGED. MERCHANDISE MUST ALSO HAVE TAGS ATTACHED AND IN THE ORIGINAL PACKAGING. ITEMS WILL BE INSPECTED BEFORE STORE CREDIT OR EXCHANGE IS ALLOWED. 

CONTACT US AT INFO@SARISARIBABY.COM.

 

DO YOU CARRY STOCK?

FOR CERTAIN ITEMS WE DO. IF YOU WOULD LIKE TO KNOW IF A CERTAIN ITEM IS IN STOCK, PLEASE EMAIL INFO@SARISARIBABY.COM OR CALL US AT 866-906-3625.

 

WHEN WILL MY ORDER SHIP?

PROCESSING TIME IS 7-15 DAYS. IF YOU NEED YOUR ORDER BY A CERTAIN DATE, PLEASE LET US KNOW AND WE CAN MAKE SURE YOU RECEIVE IT ON TIME. YOU WILL RECEIVE AN EMAIL FROM USPS OR FEDEX WITH TRACKING INFORMATION ONCE YOUR ORDER SHIPS OUT.

 

DO YOU OFFER EXPEDITED SHIPPING?

YES! WE OFFER EXPEDITED SHIPPING TO ENSURE OUR CUSTOMERS RECEIVE IT WHEN THEY NEED IT. UNFORTUNATELY, WE DO NOT OFFER FREE EXPEDITED SHIPPING. SHIP FEE MUST BE PAID BY CUSTOMER. CONTACT US VIA PHONE OR EMAIL.

 

ONCE MY ORDER SHIPS OUT, HOW LONG WILL IT TAKE TO ARRIVE?

ALL ORDERS ARE SENT VIA USPS PRIORITY MAIL 1-3 DAYS OR FIRST CLASS MAIL 2-7 DAYS OR FEDEX 5-7 DAYS. THE DAYS OF SHIPMENT DEPEND ON WHICH STATE THE PACKAGE IS SHIPPING TO. WE SHIP FROM NEW YORK.

  

I DIDN'T RECEIVE MY PACKAGE AND THE TRACKING SAYS IT HAS BEEN DELIVERED. WHAT DO I DO?

SADLY, WE ARE NOT RESPONSIBLE FOR ANY LOST/STOLEN/DELAYED PACKAGES ONCE IT HAS LEFT OUR FACILITY. PLEASE CONTACT THE CARRIER CUSTOMER SERVICE FOR MORE INFORMATION AND RECOVERY OF YOUR PACKAGE.

 

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